DIGIPRINT SUPPLIES (BMG Media Source SL) is one-stop online shop offering spare parts, accessories, software and tools for all brands of eco-solvent, solvent and UV digital wide-format printers. An industry pioneer, we were the first company in the world to offer dedicated online solutions to this market niche. A supplier of value and information, we share knowledge with you, so that you can continue to build profit.
With headquarters and warehouse located in Nivelles Nord, Belgium, and a US subsidiary in Florida, DIGIPRINT SUPPLIES was established in 2007 by a seasoned management team that has a long and solid technical background in the digital print industry.
In October 2019, S-One Holdings and Digiprint Supplies announced the planned merger of their business operations to offer a unified solution to the digital wide-format printer market. S-One Holdings acquired Big Fish assets including the personnel, customer and supplier contracts and the merged businesses will operate under the BMG Media Source Belgium SRL brand.
S-One Holdings Corporation is a global holding company headquartered in Sarasota, Fla., that provides innovative product research, development, manufacturing and worldwide distribution to digital imaging, design and print professionals worldwide. Since its inception, S-One Holdings’ business and service offering have evolved to meet the unique demands of the dynamic and maturing wide-format printing market.
An early digital revolutionary, we recognised the ease and power of the Internet to revolutionise the way most wide-format printer parts, tools and accessories could be purchased. Prior to the launch of DIGIPRINT SUPPLIES, it was impossible to freely purchase original parts, tools and accessories for different wide-format printer brands from a central source.
DIGIPRINT SUPPLIES sells original parts for all brands of wide format digital printers, all of which come with the manufacturer’s warranty. We also sell high quality generic parts, which are engineered in Europe and extensively tested, very clearly labeled and sold under our own brand name. These carry the same warranty as the OEM products.
We currently have a portfolio of over 16,000 products, all of which are available at the most competitive of prices and most of them in stock for next day delivery.
Expert customer service
DIGIPRINT SUPPLIES services over 100,000 active customers and we believe that a major part of our success is down to our unswerving commitment to real customer service. We continually seek improved ways to communicate with customers, to understand their needs and provide them with true value through information and support.
We believe comprehensive pre-sales human support is vital, as many customers want to speak to our technical advisors before specifying the parts they require this can be done via phone or live chat. Diagnosing the technical problems and identifying the parts needed is what we do 24 hours a day in ten native languages. Post sales phone support is equally important to ensure that customers install the products they have purchased correctly and our certified global engineers offer this remote support free of charge.
Empowerment of the customer
We know from extensive feedback that our customer satisfaction is one of the highest in the industry with very few claims. This is because of the quality of the products we sell in concert with our pre-sales customer support. Identifying the cause of a problem correctly is 99 per cent of the solution.
The underlying ethos at DIGIPRINT SUPPLIES is the empowerment of the customer. We have also taken the view that many printers have a very good understanding of the day to day running, workings and maintenance of their machinery. Most printers are more than capable of fixing their printers basic problems themselves.
Apart from the actual printer hardware, we sell everything you need to keep your printer in the best working order. We also offer inks and media. Everything we sell has been tried and tested by our engineers. We are only interested in delivering quality, innovative and credible solutions to the global wide format printer market to which we are highly committed.