- 1What methods of payment can I use for my purchase?
You can pay for your online order with a number of secured, encrypted payment options. Choose between the following accepted payment methods:
- Credit Cards
- American Express
- Bank Transfer
- 2Can I change my shipping address after I’ve already ordered?
During the shopping and checkout process before you’ve completed the payment step, you can alter and change your shipping address as necessary.
However, we are not able to change any element of an order after it has passed the payment step and is in processing.
If you have concerns or questions about a particular order already in process, please contact our customer support team for more information.
- 3How can I add new products to my existing order?
During the shopping and checkout process before you’ve completed the payment step, you can alter and change your cart and order as necessary.
However, we are not able to change an order after it has passed the payment step and is in processing. Should you want to purchase additional items, you can create a new order in your customer account.
- 4How does your Next-Day and 2-day delivery work?
We are proud to offer faster-than-local shipping options with the most convenient carriers and most affordable rates for each of our customer regions. Now for qualifying regions and orders, we’re also excited to offer next-day and 2-day delivery.
The availability of next-day and 2-day delivery varies upon shipping destination and the specifications of the products ordered (e.g., stock availability, weight, size). In most cases, we’re able to deliver your order in 24hrs inside the EU and 48hrs outside the EU.
- 5How can I use my store credits/reward points on a purchase?
If you’ve received store credit or have accrued reward points from previous orders and actions, you can easily redeem them as a form of payment on qualifying orders of non-exempted products during the checkout process.
After adding your desired products to your cart, follow the checkout process to confirm your billing and shipping addresses and to select your preferred shipping method. Before entering your payment information, you can select to use your store credit or rewards points toward your purchase:
- 6How can I use a discount code on my purchase?
If you’ve received a discount code from one of our sales managers or promotions, you can easily redeem the savings on qualifying orders during the checkout process.
After adding products to your cart, choose the View all items option from the mini cart at the top of the page.
- 7How can I invite my colleagues to become a member?
Inviting your friends to join the DIGIPRINT SUPPLIES shopping community is fast and easy. Plus you’ll get reward points if they join and can even earn 2% on what they buy with our special Referral Program.
To invite your colleagues to join,
- 8Where can I find the conditions of sale and use of the site?
You can see all of the conditions of sale and use posted on the Terms of sale & use page of our website.
- 9How can I contact you with my question or comment?
You can contact us anytime via phone, email, or live chat. For the contact information of the customer service team dedicated to your region, see our Contact Us page.
- 10Are the custom fees for my country included in the price of the products?
Custom fees are not included in the price of products or as any additional fee in your order on the DIGIPRINT SUPPLIES store. If you have concerns or questions regarding the custom fees of your order’s destination country, please contact our customer support team for more information on how to best arrange for the timely and hassle-free delivery of your products.